Frequently asked questions
Welcome to the Shop at Amna Ilyas FAQ page! Here you will find all the information you need to shop with ease and confidence.
How do I make a purchase?
Shopping with Shop at Amna Ilyas is simple:
1. Browse our website to find your favorite item(s).
2. Select your size and click ‘ADD TO CART’.
3. Review your shopping bag by clicking ‘SHOPPING CART’ at the top of the page. You can add or remove items before checkout.
4. Click ‘PROCEED TO PURCHASE’ to complete your order.
Do I need to create an account to place an order?
No, you can shop without an account.
However, registering gives you additional benefits:
· Track your order status
· View your order history
· Save your details for faster checkout
· Manage your account, addresses, and email preferences
· Add sold-out items to your Wish List
To register, click ‘Register’ and enter your details.
What payment methods are accepted, and is it safe?
We accept:
· VISA
· MasterCard
· American Express
· Bank Transfer (available worldwide)
All online transactions are secure and protected by SSL encryption.
Can I choose the currency I pay in?
The default currency on our website is PKR. International customers may see automatic conversion based on their location.
Which countries do you ship to?
We ship worldwide.
How long does delivery take, and how much will it cost?
· Ready-to-Wear: up to 7 working days
· Made-to-Order Luxury/Pret: N/A
· Made-to-Order Formal or Couture: N/A
Shipping costs are calculated at checkout based on your location and the weight of the order.
For delays, please contact our customer care team.
Do you offer same-day delivery?
Currently, same-day delivery is not available
Will I have to pay duties or taxes?
Local orders: No additional duties or taxes. Shipping is included.
International orders: Duties, taxes, and customs fees may apply according to your country.
Can I change or cancel my order?
You may request changes or cancellations within 48 hours of placing your order, including:
- Size changes
- Editing billing or shipping information
After 48 hours, orders cannot be modified. For assistance, please contact our customer care.
How can I track my order?
After placing your order, you will receive a unique order number.
Use this number to:
- Track your order online
- Contact customer care for updates
Are the colors of products shown on the website accurate?
We make every effort to display colors accurately. However, variations may occur due to monitor settings, lighting, and device differences.